Mandala AI Social Listening Learning Program For Customers Who Subscribe to Mandala AI Social Listening

A valuable learning program exclusively for customers who subscribe to Mandala AI Social Listening.

This program is designed to help you learn and understand the Social Listening AI workflow, including how different types of Data can be used together with multiple AI Models to support practical, real-world applications.

Most importantly, the program helps you unlock the full potential of the platform and use its capabilities as effectively as possible.

The entire program is free of charge for eligible customers who subscribe from the Individual Plan and above.

How the Learning Program Works

Eligible users can participate in three online classes through Webinar Workshops.

During these sessions, our team will teach you how to use the platform, provide practical guidance, and introduce different ways you can apply the tools to your work.

Participants are welcome to ask questions throughout the sessions.

Participants who attend all required sessions and successfully complete the program will also receive a Certificate upon completion.

In addition, participants will become members of the Mandala AI Community, where we organize various events and activities.

If you are interested, you can check the learning calendar and complete the registration form to express your interest in joining the program.

What Social Listening Users Will Learn from This Program

1. Real Use Cases
   Learn how to apply Social Listening, Data, and AI across a variety of real-world work scenarios and discover the Use Cases that are most relevant to your objectives.
   
   The goal is not simply to understand the technology, but to recognize where and how it can create value in your actual work.
2. Practical AI & Data Skills
   Build your understanding and practical experience in applying Data and AI to real-world work.
   
   This covers the complete journey—from discovering information and analyzing Data to transforming that Data into meaningful Insights.
3. Learning Outcomes
   Learn how to begin with a clearly defined Objective, perform the process yourself, and discover Insights that can be put into action and create practical value.
4. Practical Next Steps
   Identify practical ways to apply the knowledge and Workflows you have learned to your everyday work, while also understanding how these capabilities can be developed and expanded further over time.

What We Want You to Achieve

After participating in the Mandala AI Social Listening Learning Program, our goal is for you to be able to:

• Use Social Listening with greater confidence and effectiveness.
• Better understand your market, customers, competitors, and Trends.
• Work more effectively with the AI Workspace by combining Social Data with different types of Data.
• Understand Data + AI Workflows that can be applied to real-world work.
• Analyze Data and discover Insights faster and more systematically.
• Better understand what is happening across your market, customers, competitors, and Social Media.
• Use Insights to support the design and planning of Marketing, Content, and Business activities.
• Produce Content that better reflects what your target audiences are currently interested in, using Data and Insights as the foundation.
• Use AI to help analyze Data and discover Insights.
• Identify opportunities, problems, and important issues within your Data more clearly.
• Develop new Real Use Cases that are appropriate for your own objectives.
• Apply the knowledge and experience gained from the program to improve your long-term Workflows.
• Receive a Certificate after completing the program, subject to the program’s participation requirements.
• Most importantly, see tangible results demonstrating how Data + AI can create real value for your work.

Examples of Real Use Cases You Can Apply

Campaign & Creative Optimization

Marketers can use Social Listening AI to understand how people respond after a Campaign or piece of Content has been launched.

You can identify which Messages, Concepts, or Topics receive the strongest response.

You might begin by asking questions such as:

“After this Campaign launched, what were people talking about the most?”

“Which Creative or Message generated a more Positive Response?”

“What Feedback should we use to improve our next Campaign?”

AI can then help categorize large volumes of comments and conversations, summarize recurring Patterns, and transform audience responses into practical recommendations.

Instead of manually reading through large volumes of feedback, teams can quickly identify what matters and use those Insights to improve their Content, Creative, or Campaigns

Customer Feedback & Service Improvement

For businesses that continuously receive customer comments, reviews, or Complaints, Social Listening can be used to collect those conversations and AI can help identify recurring issues.

For example, you could ask:

“What do our customers complain about most frequently?”

“Which problems keep occurring and should be addressed first?”

“What do customers particularly like, and what should we continue developing?”

Instead of reading customer feedback one comment at a time, teams can gain a much faster overview of the overall Customer Experience.

Those Insights can then be used to improve services, operational processes, or customer communications.

Trend & Demand Sensing

Social Listening can help detect signals of changing customer interests before they develop into major trends.

You might begin by asking questions such as:

“Which Topics have recently started receiving more attention?”

“What topics are beginning to trend but haven’t yet been discussed by most competitors?”

By combining this Data with AI analysis, teams can identify emerging signals and opportunities earlier.

These Insights can then be developed into new Campaigns, Content, Promotions, or Marketing Strategies, allowing teams to respond to emerging demand more quickly.

KOL, Community & Conversation Discovery

Social Listening can also be used to discover which people or Communities are playing an important role in conversations relevant to your brand.

For example, you might ask:

“Who is driving the conversation around this topic?”

“Which Communities are discussing this topic the most?”

“Which types of Creators or groups are receiving particularly strong interest from the Audience?”

These Insights can help your team discover new sources of relevant conversations and identify opportunities for:

Influencer Research, Partnerships, Community Marketing, and Content Collaboration. Instead of simply looking at how much a topic is being discussed, you can begin understanding who is influencing the conversation, where those conversations are taking place, and which Communities matter to your Audience.

Why We Recommend This Program

If you have subscribed to Mandala AI Social Listening, we recommend joining this program because its purpose goes beyond simply helping you “get to know Mandala AI better.”

The program is designed to help you:

Learn → Understand → Act → Discover New Insights → Create Real-World Results

The goal is for you to gain practical experience, discover new Insights, and create outcomes that can actually be applied to your work.

In other words, this is not simply a product introduction.

It is designed to help you understand how to use Social Listening, Data, and AI together as a practical Workflow and turn what you discover into something useful for your Marketing, Content, Customer Experience, or Business activities.

If you are interested, you can check the learning calendar and complete the registration form to express your interest in joining the program.

Eligibility: Available to customers subscribed to qualifying Mandala AI Social Listening Packages, subject to the program’s terms and conditions.